HOW CAN I RETURN AN ITEM?
There are 2 return options: in-store and home pick up
The simplest way is to return the item at HACCPEMI, LDA located in Portugal.
If you prefer, you can request a return through our website and a courier will collect the items at the adress you specify, always when located in the same country where you made the order. The courier will contact you. The steps to follow are indicated in "My Account". Products must be in perfect condition and with a corresponding receipt. Remember that you can print the invoice from "My Account" which is the same as a receipt.
For hygienic reasons wipes, or special products cannot be returned or exchanged.
HOW WILL I RECEIVE THE AMOUNT OF MY REFUND?
Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase.
WHEN WILL THE AMOUNT BE REFUNDED FOR MY RETURN?
Upon approval, you will receive confirmation telling you the amount which will be paid in the coming days. Turnaround time on a credit card and/or a PayPal account always depends on your bank.
WHAT CAN I DO IF THE AMOUNT OF MY REFUND IS INCORRECT?
Contact the customer service department, and we will solve the problem as quickly as possible.
HOW CAN I BE SURE MY ORDER HAS BEEN MADE CORRECTLY?
Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.
CAN I CANCEL AN ITEM IN MY ORDER?
As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.
CAN I CANCEL MY ORDER?
Yes. In “My Account” under “Order History”.
HACCPEMI, LDA reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition that they were received.