WHERE CAN I SHIP MY ORDER?
To one of our physical stores or to the home or work address your specify, never to a post office box.
CAN THE COUNTRY RECEIVING THE SHIPMENT BE DIFFERENT THAN THE COUNTRY OF PURCHASE?
No. The country where it is shipped must be the same as that of its purchase.
WHEN WILL I RECEIVE MY ORDER?
Delivery times vary depending on the type of delivery:
Between 5 and 10 working days for shipment if the product is in stock
Between 3 and 7 working days for standard delivery.
And between 3 and 5 working days for express delivery.
CAN THE SHIPPING ADDRESS BE DIFFERENT THAN THE BILLING ADDRESS?
Yes. During the purchasing process, you can indicate a shipping address different from the one you entered when registering.
CAN I CHECK THE STATUS OF MY ORDER?
Yes. In My Account, but we will also notify you via email/sms with the various changes in your order’s status.
WHAT MESSAGES WILL I RECEIVE REGARDING MY ORDER STATUS?
E-mail order confirmation at the time of payment.
E-mail shipping confirmation, when your order leaves our warehouse to the destination you indicated.
WHAT WOULD BE THE STATUS OF MY ORDER?
Order status for your order can be found under "My Account" and are:
In progress: once your order has been completed, and while the information you provided us is being processed.
In transit: when the items have left our warehouse to the requested destination.
In store: from the moment it arrives in-store, if this was your shipping option.
In transportation: when your order is pending delivery by the courier.
Delivered: final status, indicating that the order was successfully delivered to you.
Cancelled. Cancellation can result from:
Any issue with banking, delivery address or any kind of fraud.
After 3 unsuccessful attempts to deliver goods by the carrier to the delivery address indicated.
Or if sending to a store, 15 days have passed from the email and sms date indicating that your order has arrived at the store.
For cancellations, the order amount will be refunded, if there was a charge made to the card.
IF I SEND AN ORDER TO THE STORE, FROM WHOM DO I REQUEST THE PACKAGE?
You can request your package from anyone at the store without passing through checkout or waiting in lines. Present order number, ID and it’s yours!
WHAT IF I'M NOT AT THE ADDRESS INDICATED WHEN THE COURIER DELIVERS THE ORDER?
After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you can also get in contact with the courier when you get that note. After another failed attempt, your order will be canceled and we will refund the amount.